If you believe your package has been lost...

• We are seeing an uptick in UPS and USPS carriers scanning in packages before they actually arrive at your door.  Please allow 5 business days before contacting us, or ROUTE, for a replacement to be sent.

If your order was shipped via UPS or USPS….. 

• In some instances, packages remain in “pre-shipment” for the term of its journey to you. This means the item may arrive at your door while tracking on the USPS interface is still pending. We have spoken to USPS staff personally and have been told, in the interest of moving packages along faster, some facilities forego scanning.

How can we personally assist with delayed shipments? 

• We are not able to view any more tracking information beyond what USPS & UPS communicate on their tracking interface. UPS has been more diligent in communicating when an item is delayed which we are grateful for.
• If you are concerned that your package may be lost, please email  momentsofblisscandleco@gmail.com to troubleshoot. We will do our best to try to help you.

DOMESTIC SHIPPING

• Orders that qualify for free ground shipping will be shipped via UPS Surepost.  This means that UPS will pick up your package and deliver to your local post office.  The USPS will be the carrier to deliver your package.  Our fulfillment center is located in Orange, CA, 92869, so please take note of the time in shipment based on your shipping location.
• Please double-check that your shipping information is correct at checkout. At this time, we are limited in our ability to make changes to an order once it has been placed.
• Once shipped, an order's tracking information is outside of our control, and as much as we'd like to be there, final delivery is out of our hands. We cannot replace missing or stolen packages.
• You should receive a shipping notification with tracking information once your order leaves our fulfillment center. 

 

TAXES

We will collect and remit sales tax for states as required by law. 

INTERNATIONAL SHIPPING

We currently do not offer international shipping.

RETURNS + EXCHANGES

At Moments of Bliss Candle Co., all of our products are carefully inspected before they are shipped. Due to the nature of our products, used candles cannot be returned or refunded. However, we will replace or refund products damaged during shipment if photographic proof of damage is submitted to us within 7 days of delivery.

You may return unused candles in its original up-opened packaging within 14 days of purchase. The buyer is responsible for shipping cost on all return items. We do not accept exchanges at this time. 

TO INITIATE A RETURN

• Within 14 days of your order, please send an email to momentsofblisscandleco.com with a return request, letting us know the reason for your return.
• Once your return is approved we will send you the return address and your Return Authorization number. 
• Please be sure that your package is returned using the same or similar packaging materials.  Be sure that the candles are protected and packed securely so that they arrive in good condition. 
• The buyer is responsible for shipping costs on all returns, please save tracking information.
• We do not accept exchanges at this time.